Refund Policy

At MyMoneyLeak, we want our refund terms to be clear before you purchase a Premium subscription. This policy explains when a refund may be available, how cancellation works, and what happens when a billing or technical error occurs.

1. Seven-Day Refund Window

You may request a refund within seven days of your initial Premium purchase, provided that you have not generated or accessed a Premium analysis report. To request a refund, email support@mymoneyleak.com using the email address associated with your account and include enough information for us to identify the purchase.

2. After a Premium Report Is Generated

A Premium report is a digital service generated from the statement you choose to upload. Once a Premium report has been generated or accessed, the related purchase is generally not eligible for a voluntary refund because the digital service has been delivered. This does not limit any refund, cancellation, or consumer right that cannot legally be excluded in your jurisdiction.

3. Subscription Cancellations

You may cancel an ongoing subscription at any time to prevent future renewal charges. Cancellation normally takes effect at the end of the current paid billing period, and access may continue until that period ends. We do not normally provide prorated refunds for a partially used billing period unless required by applicable law or expressly stated otherwise.

4. Billing Errors and Technical Failures

Contact us if you believe a charge was caused by a billing error or if a technical failure prevented delivery of a paid service. Examples include:

• Duplicate billing: You were charged more than once for the same subscription period because of a processing error.
• Service failure: A server-side error prevented generation of a paid report and the issue could not be resolved within a reasonable period.
• Incorrect charge: The amount charged did not match the price displayed and accepted at checkout.

Please contact us as soon as reasonably possible, preferably within 30 days of the charge. We may ask for transaction details or other information needed to investigate.

5. How Approved Refunds Are Issued

Approved refunds are normally returned to the original payment method. Processing times may vary depending on the payment provider and your financial institution. Any payment-provider processing delay is outside MyMoneyLeak’s direct control.

6. Contact Us

For questions about this policy, subscription cancellation, or a refund request, email support@mymoneyleak.com.

This policy applies subject to mandatory consumer-protection rights in the country or region where the service is purchased.